Returns and Refunds Policy

**Returns & Refunds Policy**

Thank you for shopping at TheCollectorsPalace.com. We are committed to providing you with high-quality products and excellent customer service. Please review our returns and refunds policy below:

**1. Returns:**

1.1. **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide a full refund, including shipping costs.

1.2. **Incorrect Item:** If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, or issue a full refund, including shipping costs.

**2. Refunds:**

2.1. **Processing Time:** Once we receive your returned item, please allow up to 7 business days for us to process your refund.

2.2. **Refund Method:** Refunds will be issued to the original payment method used for the purchase.

2.3. **Partial Refunds:** In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts.

**3. How to Initiate a Return:**

To initiate a return, please follow these steps:

3.1. Contact our customer service team at alex@thecollectorspalace.com or 341-600-1829 to request a return authorization.

3.2. Pack the item securely in its original packaging, if possible.

3.3. Include a copy of the original packing slip or order confirmation email with the return.

3.4. Ship the item to the address provided by our customer service team.

**4. Exclusions:**

4.1. Some items may not be eligible for return or refund due to their nature, such as personalized or custom-made items.

4.2. Clearance or final sale items are not eligible for return or refund unless they are damaged or defective.

**5. Contact Us:**

If you have any questions about our returns and refunds policy, please contact us at alex@thecollectorspalace.com or 341-600-1829. Our customer service team will be happy to assist you.

**Note:** This returns and refunds policy is subject to change without prior notice. Please check our website for the most up-to-date information.